Senior Cloud Support Engineer - Managed Inference

Highlights

• Support customers using sustainable GPU cloud for AI and research breakthroughs.
• Join 24/7 on-call rotation resolving critical cloud infrastructure issues.
• Collaborate with SRE and networking teams from triage to root cause analysis.

What they offer

• Restricted Stock Units
• Paid time off, paid holidays and leave programs
• Comprehensive health, dental and vision insurance
• Employer HSA contributions
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development and tuition reimbursement
• Mental health and wellness support
• 401(k) with company match up to 4%

Ideal candidate

Highly motivated technical professional passionate about customer success and sustainable technology who thrives on solving complex problems in a fast-moving, collaborative environment.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering or 2+ years equivalent experience
• Strong Linux CLI skills
• Proficiency with Git
• 2+ years customer support experience, ideally in cloud, storage or networking
• Experience with container orchestration, workload management and monitoring tools
• Familiarity with public cloud platforms such as AWS, Azure, GCP
• Excellent communication and customer service skills with escalation prioritization