Senior Cloud Support Engineer - Managed Inference

Highlights

• Support customers using sustainable GPU cloud for AI/ML and scientific breakthroughs.
• Diagnose complex infrastructure issues while driving critical cases to resolution.
• Partner with SRE and Networking teams from triage through root-cause analysis.

What they offer

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance

Ideal candidate

Highly motivated customer-focused engineer with passion for sustainable AI infrastructure and calm ownership of critical issues. Thrives collaborating globally, communicating clearly under pressure, and turning complex problems into seamless customer experiences.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering or 2+ years equivalent technical experience
• Strong command-line interface skills in Linux environments
• Proficiency with Git for code management and collaboration
• 2+ years in customer support role, ideally within cloud, storage or networking
• Experience with container orchestration, workload management and monitoring tools
• Familiarity with public cloud platforms such as AWS, Azure, GCP
• Excellent communication and customer service skills with ability to prioritize escalations