Senior Incident Manager

Highlights

• Lead end-to-end response for high-visibility customer-impacting incidents.
• Own status page communications and customer-facing root cause analyses.
• Shape incident processes and reporting as the incident team scales.

What they offer

• Restricted Stock Units
• Comprehensive health, dental and vision insurance
• Paid time off, holidays and leave programs
• 401(k) with company match up to 4%
• Professional development and tuition reimbursement
• Daily meals allowance
• Paid parental leave

Ideal candidate

A calm, decisive coordinator who thrives in urgency and owns clear communication under pressure. You care about learning from failures, building trust with enterprise customers, and improving processes as teams scale.

Requirements

• Experience leading end-to-end response for high-visibility technical incidents and escalations
• Experience writing customer-facing root cause analysis for enterprise customers and executives
• Ability to own status page communications with clear judgment on framing and detail
• Analytical rigor to maintain incident metrics, reporting and track preventative actions
• Basic technical fluency to engage credibly with infrastructure teams
• Familiarity with orchestration/scheduling technologies such as Slurm or Kubernetes
• Hands-on experience with Linux, virtualization, or Kubernetes
• Understanding of TCP/IP stack and Infrastructure-as-Code practices