Senior Incident Manager
Crusoe · Dublin - IE
Infrastructureonsitesenior
At a glance
Highlights
- Lead end-to-end response for high-visibility incidents and customer escalations.
- Own status page updates and customer-facing root cause analyses that build trust.
- Shape incident management processes as the team and company scale rapidly.
What they offer
- Pension contributions
- Private health and dental insurance
- Income protection
- Life assurance
Ideal candidate
Calm, structured communicator who thrives in high-pressure incidents and cares about customer trust. You bring sound judgment on transparency and enjoy bridging technical teams and enterprise customers to drive learning.
Requirements
- Experience leading end-to-end management of high-visibility technical incidents
- Experience writing customer-facing root cause analyses for enterprise customers
- Strong judgment on customer communication, transparency and documentation
- Solid grounding in incident management process and best practices
- Comfortable tracking and reporting incident metrics and trends with data
- Working familiarity with Linux, virtualization and Kubernetes
Lab profile
About Crusoe
Vertically integrated AI infrastructure company powering ambitious AI workloads from electrons to tokens.
What they build
- Crusoe Cloud for AI workloads
- Purpose-built AI data centers
- Managed GPU infrastructure
Known for
- Vertically integrated from electrons to tokens
- Owns and operates full infrastructure stack
- Built for large-scale AI workloads
Key facts
- Founded in 2018
- Headquartered in San Francisco, CA
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