Senior Manager, Customer Support
Crusoe · San Francisco, CA - US · Bellevue, WA - US
Infrastructureonsitesenior$205k–$250k
At a glance
Highlights
- Lead Crusoe’s support team powering sustainable GPU compute for AI breakthroughs.
- Scale technical support for enterprise customers running complex AI workloads.
- Partner with engineering and product to improve cloud customer experience.
What they offer
- Restricted Stock Units and bonus
- Comprehensive health, dental and vision insurance
- Paid time off, holidays and parental leave
- 401(k) retirement plan with company match up to 4%
- Professional development and tuition reimbursement
- Daily meals allowance and cell phone stipend
Ideal candidate
A technically deep, customer-obsessed leader who thrives on complex problem-solving and mentoring engineers to grow. You care about sustainable innovation and enabling customers' AI breakthroughs.
Requirements
- Deep understanding of cloud technologies and platforms
- Experience with automation tools and scripting languages
- Demonstrated ability to analyze complex technical issues and develop solutions
- Proven ability to mentor, train and onboard colleagues
- Passion for sustainability and customer success
Lab profile
About Crusoe
Vertically integrated AI infrastructure company powering ambitious AI workloads from electrons to tokens.
What they build
- Crusoe Cloud for AI workloads
- Purpose-built AI data centers
- Managed GPU infrastructure
Known for
- Vertically integrated from electrons to tokens
- Owns and operates full infrastructure stack
- Built for large-scale AI workloads
Key facts
- Founded in 2018
- Headquartered in San Francisco, CA
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