Service Desk lll

Highlights

• Troubleshoot and resolve issues across servers, networks and SaaS apps.
• Own complex technical issues end to end and drive system improvements.
• Lead technology rollouts as part of company-wide infrastructure initiatives.

What they offer

• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance

Ideal candidate

Self-motivated, customer-obsessed problem-solver who thrives in fast-paced environments and embraces continuous learning. Energized by owning complex issues end to end and growing with a high-performing team.

Requirements

• Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA)
• Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune
• Experience administering and troubleshooting Windows, macOS, and Linux systems
• Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress
• Proficiency with ticketing systems, IT documentation platforms, and SaaS management
• Experience working as a project-oriented engineer, comfortable leading initiatives end to end
• Strong written, oral, and interpersonal communication skills, with ability to self-start, collaborate, and problem-solve
• Ability to pass a background check