Staff Cloud Support Engineer
Crusoe · San Francisco, CA - US · Sunnyvale, CA - US · New York, NY - US
Infrastructureonsitestaff$180k–$220k
At a glance
Highlights
- Serve as highest-level escalation for complex P1/P0 customer incidents.
- Design reliability guardrails to prevent large-scale incidents.
- Shape how high-performance AI infrastructure scales globally.
What they offer
- Restricted Stock Units
- Bonus
- Paid time off & paid holidays
- Comprehensive health, dental & vision insurance
- Employer HSA contributions
- Paid parental leave
- Life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) with up to 4% company match
- Volunteer time off
Ideal candidate
A calm technical authority who thrives in ambiguity and urgency, driven to prevent incidents structurally. You enjoy mentoring engineers and building customer trust through clear, transparent communication.
Requirements
- 8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles
- Advanced Linux systems expertise
- Deep Kubernetes operational experience (CKA-level or higher)
- Strong networking knowledge: Infiniband, RDMA, RoCE, SDN
- Experience supporting AI/ML workloads at scale (GPU clusters)
- Proven track record resolving multi-layer, distributed system failures
- Strong customer communication and executive-facing presence
Lab profile
About Crusoe
Vertically integrated AI infrastructure company powering ambitious AI workloads from electrons to tokens.
What they build
- Crusoe Cloud for AI workloads
- Purpose-built AI data centers
- Managed GPU infrastructure
Known for
- Vertically integrated from electrons to tokens
- Owns and operates full infrastructure stack
- Built for large-scale AI workloads
Key facts
- Founded in 2018
- Headquartered in San Francisco, CA
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