Credit and Collections Manager

Highlights

• Lead credit strategy and collections for high-growth usage-based Data/AI business.
• Personally manage executive-level escalations for strategic high-value customers.
• Govern outsourced collections and translate AR trends into finance insights.

Ideal candidate

Seasoned credit and collections leader who thrives on commercial judgment, executive customer engagement, and owning cash outcomes at scale. Hands-on, analytical, and energized by transforming processes with automation and AI.

Requirements

• Bachelor's degree in Finance or Accounting; CA, CPA, CMA, ACCA or equivalent strongly preferred
• 12+ years progressive experience across Credit & Collections, ideally in high-growth SaaS, technology or complex B2B
• Proven experience in credit risk assessment, collections strategy and managing strategic high-value customer relationships
• Strong understanding of usage-based and subscription billing models, commercial contracts and credit risks
• Demonstrated ownership of AR KPIs including collection targets, CEI, DSO, ageing, cash forecasting, write-offs and bad debt/reserve analysis
• Experience operationalising credit policies, approval frameworks and risk mitigation strategies
• Experience governing outsourced collections operations against SLAs and performance metrics
• Strong analytical capability translating large datasets into financial and risk insights
• Advanced Excel and strong ERP/reporting experience; SAP, NetSuite and Salesforce preferred
• Experience driving process transformation and automation; practical AI application in finance/AR a plus
• Exceptional communication, negotiation and stakeholder management with customers and senior leaders
• Ability to work in PST hours