Customer Enablement Architect (Capability Engineering & AI Adoption)

Highlights

• Design and lead talent-transformation programs across Australia and New Zealand.
• Partner with Sales and Field Engineering to drive adoption and customer success.
• Own enablement strategy from discovery to execution and performance reporting.

Ideal candidate

A builder-minded enabler with 5+ years in customer success or consulting who loves translating complex AI goals into practical learning paths and partnering with sales and executives to drive adoption across ANZ.

Requirements

• 5+ years in Customer Enablement, Talent Transformation, Training, Customer Success, Consulting or managing a book of business
• Track record of personally designing, building and deploying prototypes, automation tools or technical apps
• Experience creating and leading enablement programs with Sales and technical teams to deliver customer outcomes
• Background in Big Data, AI, Data Science, cloud platforms or enterprise technology with ability to understand curricula and certifications
• Strong discovery, stakeholder management, presentation, facilitation and executive engagement skills with comfort in ambiguity
• Commercial insight to link skill outcomes to P&L, influence renewals/expansions and plan strategic accounts with sales
• Experience operating across ANZ markets with operational discipline and willingness to travel as needed