Customer Marketing Manager, Americas

Highlights

• Turn strategic customer experiences into compelling advocacy stories and programs.
• Bring customer stories to life at key events to drive attendee engagement.
• Deploy AI-powered tools to improve speed and scale of story development.

What they offer

• Annual performance bonus
• Equity
• Comprehensive benefits and perks

Ideal candidate

Customer-obsessed marketer who loves turning enterprise relationships into powerful stories and thrives owning programs end-to-end with creativity and low-friction execution.

Requirements

• 4-7 years of experience in customer marketing, customer advocacy, content marketing, or related function supporting enterprise customers
• Demonstrated success independently managing customer marketing or advocacy programs from strategy through execution with measurable results
• Excellent writing, editing, and interviewing skills with ability to translate technical use cases into business-value narratives
• Experience building trusted relationships with large enterprise customers and navigating legal, communications, and executive stakeholders
• Strong program management, prioritization, and judgment skills managing timelines, resources, approvals, and competing priorities
• Practical experience building or automating AI-enabled tools and workflows to improve efficiency, quality, or insights
• Ability to influence cross-functional partners across industry, product, field marketing, and account teams