Designated Support Engineer - Spark

Highlights

• Manage strategic accounts delivering high-touch proactive support experience.
• Lead recovery for business-impacting issues and coordinate with Engineering.
• Champion customers and drive self-sufficiency via support tools and reviews.

Ideal candidate

Customer-obsessed support professional who thrives on trusted strategic relationships and high-stakes problem solving, bringing calm leadership and clear executive communication.

Requirements

• 5+ years customer-facing experience as Support Engineer, Technical Account Manager, DSE or related role
• 3+ years designing, developing, testing and sustaining Python/Java/Scala-based applications
• Proven ability to project-manage multiple tasks and workstreams to conclusion
• Strong analytical and problem-solving skills in distributed big data computing environments
• Excellent written and verbal communication with executive presence, translating complex technical ideas for non-technical stakeholders
• Professional working proficiency in Mandarin and English, both written and verbal