Designated Support Engineer - Spark

Highlights

• Provide high-touch support for large strategic customer accounts.
• Lead recovery on business-impacting situations to restore functionality.
• Chair customer roundtables to build close stakeholder relationships.

Ideal candidate

Customer-obsessed problem solver with 5+ years in support or TAM roles who thrives managing strategic accounts, communicating with executives, and driving complex issues to resolution.

Requirements

• 5+ years of customer-facing experience as a Support Engineer, Technical Account Manager, DSE or in related areas
• Minimum 3 years' experience designing, developing, testing, and sustaining Python/Java/Scala-based applications
• Highly effective project managing multiple tasks and work streams to conclusion
• Demonstrated analytical and problem-solving skills in a Distributed Big Data Computing environment
• Excellent executive presence and communication skills, able to translate complex technical ideas for non-technical stakeholders
• Native-level fluency in Korean and professional working proficiency in English (written and verbal)