Incident Manager

Highlights

• Lead Databricks’ most critical production incidents to restore operations fast.
• Own customer and executive communications during high-impact events.
• Drive root-cause analysis to prevent failures and improve resilience.

What they offer

• Performance bonus
• Equity
• Comprehensive benefits

Ideal candidate

A calm, decisive operator with 5+ years in SRE or production ops who thrives under pressure, communicates clearly with executives and customers, and cares deeply about resilience and continuous improvement.

Requirements

• 5+ years of experience in incident management, site reliability engineering, or production operations supporting large-scale, cloud-native systems
• Proven ability to lead and coordinate high-severity incidents, including identifying impact, isolating fault domains, and managing multi-team response efforts
• Strong understanding of cloud infrastructure (AWS, Azure, or GCP) including compute, networking, storage, and observability
• Deep expertise in log analysis and debugging with log aggregation tools like Datadog, Elasticsearch, Splunk, Cloud Logging, or OpenTelemetry
• Hands-on experience with observability systems for metrics, logging, and tracing such as Prometheus, Grafana, OpenTelemetry
• Proficiency in at least one programming or scripting language (Python, Go, or Bash) for automating diagnostics and analysis
• Experience developing and maintaining incident playbooks and communication templates
• Excellent writing skills with ability to summarize and communicate to technical and business audiences
• BS, Master's or other advanced degree in Computer Science, Computer Engineering, or related Engineering field