Senior Designated Support Engineer

Highlights

• Deliver high-touch support for Databricks' largest strategic DNB customers.
• Resolve critical performance and reliability issues via deep root-cause analysis.
• Build rapid POCs to showcase advanced capabilities aligned to business goals.

Ideal candidate

Customer-obsessed problem solver with 5-8 years in distributed systems who thrives on critical issues. You enjoy building trust as a technical advisor and partnering across teams to drive success.

Requirements

• 5-8 years designing, building and troubleshooting distributed computing applications with 4+ years delivering production-scale Spark/ML/AI solutions
• Hands-on expertise with Data Lakes, SQL-based databases and cloud data warehousing/ETL tools like Snowflake, Redshift and BigQuery
• Deep knowledge of Spark core internals, Delta/Iceberg, JVM optimization and memory management plus ML, deep learning and GenAI
• Practical experience with AWS, Azure or GCP and building CI/CD pipelines, monitoring and alerting systems
• 3-5 years in customer-facing roles such as Technical Account Manager or Solutions Architect
• Proven proactive problem-solving, risk mitigation and cross-functional collaboration with senior leadership