Senior Manager, Global Premier Support
Databricks Mosaic · Sydney, Australia
CHECKED 14H AGO
Infrastructureonsitemanager
At a glance
Highlights
- Lead Designated Support Engineers delivering white-glove enterprise support.
- Drive exceptional support experiences and reduce time to mitigation for incidents.
- Partner with GTM, field and product teams to shape premier support offerings.
Ideal candidate
Customer-obsessed people leader who thrives coaching technical advocates and partnering across GTM and product to deliver exceptional enterprise support experiences.
Requirements
- 15+ years of industry experience, with at least 6+ years of management experience
- Proven ability to hire and scale high-performing support or field teams
- Ability to work with strategic customers, driving multiple competing priorities
- 5+ years technical experience in Python, Java or Scala, SQL, Linux/Unix, or cloud platforms
- 5+ years technical support or field leadership experience managing global teams
- Open to occasional travel to team locations
- Experience working cross-functionally with Sales, Field Engineering, Product and Engineering
- Experience influencing senior executives and senior customer leaders
- B.S. in Computer Science or related field required, M.S. preferred
Lab profile
About Databricks Mosaic
Builds unified data analytics and AI platform to productionize AI applications.
What they build
- Databricks platform
- Unified Data Analytics and AI
- AI platform
Known for
- Forward-deployed AI engineering
- Productionizing first-of-kind AI applications
- Customer platform adoption and scale
- Cross-functional engineering and product collaboration