Senior Manager, Global Premier Support

Highlights

• Lead Designated Support Engineers delivering white-glove enterprise support.
• Drive exceptional support experiences and reduce time to mitigation.
• Lead Support Experience QBRs and champion customer needs cross-functionally.

What they offer

• Annual performance bonus
• Equity
• Comprehensive benefits and perks

Ideal candidate

A customer-obsessed people leader who loves coaching technical teams and partnering across GTM and product to deliver exceptional enterprise support experiences.

Requirements

• 15+ years of industry experience with at least 7+ years of management experience
• Proven ability to hire and scale high-performing support or field teams
• Ability to work with strategic customers across multiple competing priorities
• 5+ years of technical support or field leadership managing global technical teams
• Experience working cross-functionally with Sales, Field Engineering, Product and Engineering
• Experience influencing senior executives and senior customer leaders
• B.S. in Computer Science or related field required, M.S. preferred
• Preferred 5+ years technical experience in Python, Java or Scala, SQL, Linux/Unix or cloud (AWS, Azure, GCP)
• Open to occasional travel to team locations