Senior Technical Solutions Engineer (Platform)

Highlights

• Lead resolution of high-priority incidents and drive preventive measures.
• Monitor platform performance metrics to catch issues before customers feel them.
• Create documentation and training to uplift fellow support engineers.

What they offer

• Opportunities for professional development and career advancement
• Collaborate with a talented and motivated team
• Comprehensive benefits and perks

Ideal candidate

Customer-obsessed problem solver with 7+ years in support/engineering who thrives on high-stakes incidents. Analytical, collaborative communicator passionate about platform reliability and continuous improvement.

Requirements

• Minimum 7+ years hands-on experience in technical support or engineering role related to data platforms or big data
• Deep understanding of Databricks architecture and Apache Spark with AWS, Azure or GCP experience
• Strong capabilities in designing and managing data pipelines and distributed computing
• Proficiency in Unix/Linux administration, DevOps practices, log analysis and monitoring tools
• Demonstrated ability to diagnose and resolve complex technical issues
• Exceptional verbal and written communication skills
• Proven experience managing high-impact customer interactions
• Bachelor's degree in Computer Science, Engineering or related field