Sr. Designated Support Engineer, Apache Spark™

Highlights

• Provide high-touch proactive support for large strategic accounts.
• Lead recovery for business-impacting situations and ensure functionality restoration.
• Champion customers and chair roundtables with key stakeholders.

Ideal candidate

A customer-obsessed, self-motivated problem-solver who thrives managing strategic relationships and translating complex ideas clearly. You care about proactive ownership, executive presence, and helping customers become self-sufficient.

Requirements

• Minimum 3 years of dedicated experience in Data Engineering, building, deploying, and maintaining large-scale data pipelines.
• Minimum 3 years' experience designing, developing, testing, and sustaining Python/Java/Scala-based applications.
• Deep, architectural knowledge of Apache Spark internals including Drivers, Executors, memory management, DAGs, Catalyst and Tungsten.
• Proven track record troubleshooting complex Spark issues such as data skew, OOM errors, serialization and slow broadcast joins.
• Highly effective project managing multiple tasks and work streams to conclusion.
• Demonstrated analytical and problem-solving skills in a distributed big data computing environment.
• Excellent communicator with executive presence and ability to translate complex ideas to non-technical stakeholders.
• Preference for customer-facing experience as Support Engineer, Technical Account Manager, DSE or production support.