Sr Designated Support Engineer
Databricks Mosaic · San Francisco, California
Infrastructureonsitesenior$142k–$251k
At a glance
Highlights
- Provide high-touch support for largest strategic Digital Native customers.
- Resolve critical production issues as trusted advisor to key accounts.
- Build rapid POCs and playbooks to enhance customer experience.
What they offer
- Annual performance bonus
- Equity
- Comprehensive benefits
Ideal candidate
Customer-obsessed troubleshooter with distributed-systems background who thrives partnering onsite with strategic accounts, combining proactive problem-solving with trusted-advisor communication.
Requirements
- 8-12 years designing, building and troubleshooting distributed computing applications
- 4+ years delivering production-scale Spark/ML/AI solutions using Python, Java or Scala
- Hands-on expertise with Data Lakes, SQL databases and cloud warehousing/ETL tools
- Deep knowledge of Spark internals, Delta/Iceberg, JVM optimization and memory management
- Experience with AWS, Azure or GCP plus CI/CD pipelines, monitoring and alerting
- 3-5 years in customer-facing roles such as TAM or Solutions Architect
- Willingness to travel ~20% for onsite customer engagements
Lab profile
About Databricks Mosaic
Builds unified data analytics and AI platform to productionize AI applications.
What they build
- Databricks platform
- Unified Data Analytics and AI
- AI platform
Known for
- Forward-deployed AI engineering
- Productionizing first-of-kind AI applications
- Customer platform adoption and scale
- Cross-functional engineering and product collaboration
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