Sr. Engineering Manager - Customer Experience Intelligence (CXI)
Databricks Mosaic · Mountain View, California; San Francisco, California · California
CHECKED 13H AGO
Infrastructureonsitesenior$222k–$313k
At a glance
Highlights
- Lead Databricks' AI-native workflow platform for Customer Experience Intelligence.
- Build agentic systems orchestrating AI agents, humans, and enterprise tools.
- Scale Support-first platform to IT, Security, Legal, Marketing, and more.
What they offer
- Annual performance bonus
- Equity
- Comprehensive benefits and perks
Ideal candidate
Seasoned engineering leader passionate about AI-native products who thrives on ambiguous operational problems and cross-functional influence, mentoring teams to deliver reliable, customer-obsessed agentic workflows.
Requirements
- BS or higher degree in Computer Science or related field
- 10+ years building and operating AI-native workflow products or platforms
- 5+ years leading and growing software engineering teams
- Ability to combine software engineering, AI, workflows and product thinking
- Strong product judgment translating ambiguous problems into measurable outcomes
- Experience influencing across multiple engineering and product organizations
- Excellent written and verbal communication skills
Lab profile
About Databricks Mosaic
Builds unified data analytics and AI platform to productionize AI applications.
What they build
- Databricks platform
- Unified Data Analytics and AI
- AI platform
Known for
- Forward-deployed AI engineering
- Productionizing first-of-kind AI applications
- Customer platform adoption and scale
- Cross-functional engineering and product collaboration