Sr Software Engineer- Customer Experience Intelligence (CXI)

Highlights

• Architect AI-native platform orchestrating agents, humans and enterprise tools.
• Build multi-tenant agentic workflows evolving to fully automated execution.
• Drive Support as first domain with roadmap to expand across enterprise.

What they offer

• annual performance bonus
• equity
• comprehensive benefits

Ideal candidate

Seasoned backend builder obsessed with reliable agentic systems and customer impact. You thrive architecting complex workflows, raising engineering standards, and mentoring across teams.

Requirements

• BS or higher degree in Computer Science or related field
• Experience in large projects with automation tooling, distributed systems and APIs
• Extensive full stack development experience
• Proven success designing and deploying production-grade automation in complex environments
• Hands-on experience with ML-assisted systems, decision support or agentic automation
• Deep familiarity with distributed data platforms, developer tooling and large-scale infrastructure
• Strong understanding of multi-cloud environments and enterprise compliance, privacy and security