Staff Software Engineer - Customer Engagement & Docs Platform

Highlights

• Lead design of evaluation and answer retrieval systems for customer help.
• Build AI assistant that resolves customer problems faster and escalates smoothly.
• Drive accuracy, performance and reliability of enterprise knowledge systems.

What they offer

• Annual performance bonus
• Equity
• Comprehensive benefits and perks

Ideal candidate

Customer-obsessed Staff engineer who thrives at the intersection of product and ML and tackles ambiguous problems end-to-end. You mentor others, drive high-impact initiatives, and care about helping customers solve tough technical issues faster.

Requirements

• 6+ years of industry experience building and operating large-scale distributed systems
• Demonstrated technical proficiency in machine learning and software engineering with strong product-oriented approach
• Capacity to define and structure solutions in ambiguous problem domains
• Ability to mentor and guide junior engineers and collaborate across team boundaries
• Track record of driving high-impact, technically complex initiatives delivering customer or business value
• Prior experience with retrieval systems and search technologies is a plus