Staff Software Engineer – Customer Experience Intelligence (CXI)

Highlights

• Architect Databricks' AI-native platform orchestrating agents, humans and tools.
• Scale Support-first workflows into IT, Security, Legal, Marketing and more.
• Lead safe automation from human-in-the-loop to fully autonomous execution.

What they offer

• Annual performance bonus
• Equity

Ideal candidate

A technical leader who thrives architecting reliable agentic systems and scaling platforms across domains. Customer-obsessed mentor who raises the engineering bar and aligns cross-functional teams around complex operational workflows.

Requirements

• BS or higher degree in Computer Science or a related field
• Technical leadership experience in large projects similar to those described, including automation tooling, distributed systems, and API's
• Extensive full stack development experience
• Proven success designing and deploying production-grade automation in complex technical environments
• Hands-on experience with ML-assisted systems, decision support, or agentic automation
• Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
• Strong understanding of multi-cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints