Account Management Lead - UK/I

Highlights

• Lead a UK&I account management team owning NRR, retention and expansion.
• Act as player-coach on priority accounts, modeling best-in-class success practices.
• Design scalable renewal, upsell and adoption playbooks to grow team impact.

What they offer

• Annual discretionary learning & development stipend
• Annual discretionary social travel stipend to meet colleagues
• Annual team offsite in a new location
• Monthly co-working stipend if away from hubs

Ideal candidate

A seasoned SaaS post-sales leader and player-coach who loves developing high-performing teams, building playbooks from scratch, and using data and AI to drive retention and expansion across UK&I customers.

Requirements

• 10+ years in Account Management or post-sales roles within SaaS, ideally with UK&I accounts
• Demonstrated technical acumen to enable team on product capabilities, integrations and data insights
• 5+ years direct people leadership managing AMs, driving team quota and developing talent
• Player-coach mindset, comfortable managing key accounts directly while leading others
• Proven success exceeding renewal, expansion and NRR goals
• Expertise in CS methodologies including success planning, adoption, ROI storytelling and executive alignment
• Strong analytical and operational skills using data to identify trends, optimize workflows and forecast
• Builder mindset thriving building from scratch with AI-first approach