Account Manager - Brazil

Highlights

• Partner with enterprise customers deploying conversational agents into production.
• Advise on agent design, personas, flows and voice to drive business outcomes.
• Analyze conversational data to improve accuracy, experience and reliability.

What they offer

• Annual discretionary stipend for professional development
• Annual discretionary stipend for social travel to meet colleagues
• Annual company offsite in a new location each year
• Monthly co-working stipend if not near main hubs

Ideal candidate

A customer-obsessed, technical problem-solver with enterprise SaaS experience in Spanish-speaking LATAM who thrives independently, builds trusted relationships, and turns hands-on agent success into lasting revenue growth.

Requirements

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Spanish LATAM region
• Fluent in Spanish and English
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels
• Strong understanding of the LATAM market landscape and cultural nuances
• Self-motivated and able to work independently in a remote or distributed team environment