Account Manager - Japan

Highlights

• Partner with enterprise customers building conversational agents for production.
• Advise on agent design, personas, flows and voice customization at scale.
• Drive expansion and multi-product adoption across enterprise accounts portfolio.

What they offer

• Annual discretionary learning and development stipend
• Annual discretionary social travel stipend to meet colleagues
• Annual company offsite in a new location
• Monthly co-working stipend if not near a main hub

Ideal candidate

A customer-obsessed, self-driven operator with B2B SaaS experience in Japan who loves hands-on building with AI agents and turning technical wins into lasting growth.

Requirements

• 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API integrations, and comfort navigating SDKs
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
• Excellent problem-solving, technical, and analytical skills to address customer needs
• Strong communication and interpersonal skills, with ability to build relationships at all levels
• Strong understanding of the Japan market landscape and cultural nuances
• Self-motivated and able to work independently in a remote or distributed team