Account Manager - Japan

Highlights

• Partner with enterprise customers deploying conversational agents in production.
• Advise on agent design, personas, flows and voice customization.
• Own expansion outcomes and drive multi-product adoption at scale.

What they offer

• Innovative culture defining the trajectory of AI
• Growth paths beyond immediate role and responsibilities
• Annual discretionary learning and development stipend
• Annual discretionary social travel stipend to meet colleagues
• Annual team offsite in a new location
• Monthly co-working stipend if not near a main hub

Ideal candidate

Customer-obsessed builder with 5-7 years in B2B SaaS who thrives in Japan's enterprise culture, loves hands-on problem solving and turning technical success into lasting growth.

Requirements

• 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API integrations and navigating SDKs
• Proven experience driving revenue outcomes, including owning a revenue quota and closing cross-sell opportunities
• Excellent problem-solving, technical, and analytical skills
• Strong communication and interpersonal skills with customers at all levels
• Strong understanding of the Japan market landscape and cultural nuances
• Self-motivated and able to work independently in a remote or distributed team