Customer Success - DACH

Highlights

• Own both technical depth and commercial outcomes for exciting DACH customers.
• Advise customers on production deployment and catch friction before they do.
• Turn technical wins into revenue by owning renewals, expansion and cross-sell.

What they offer

• Annual discretionary learning and development stipend
• Annual discretionary social travel stipend to meet colleagues
• Annual company offsite
• Monthly co-working stipend

Ideal candidate

A builder-minded, bilingual customer advocate with 5+ years in B2B SaaS who thrives in ambiguity, loves digging into usage data, and cares about turning strong relationships into measurable retention and growth across DACH.

Requirements

• 5+ years in Customer Success, Account Management or Technical Account Management for complex B2B SaaS, Developer Tools, or AI/ML products in DACH
• Proven experience owning and managing a defined book of business
• Fluent in German and English
• Experience working across DACH market with knowledge of landscape and cultural nuances
• Familiarity with building and deploying AI agents
• Familiarity with API integrations and navigating SDKs
• Experience working cross-functionally with Sales, Engineering, Product, and Marketing
• Proven record driving revenue outcomes, owning quota, renewals and cross-sell
• Excellent problem-solving, technical, and analytical skills
• Strong communication and relationship-building skills
• Self-motivated and able to work independently in remote team