Customer Success Lead - UK/I

Highlights

• Lead UK&I Customer Success team driving retention, adoption, and expansion outcomes.
• Act as player-coach on priority accounts, modeling best-in-class success practices.
• Shape post-sales for AI voice, agents, and creative platforms used globally.

What they offer

• Annual discretionary learning & development stipend
• Annual discretionary social travel stipend
• Annual company offsite
• Monthly co-working stipend

Ideal candidate

Seasoned customer success leader who loves coaching high-performing teams and staying close to customers. Builder-minded, data-driven, and energized by scaling AI products with measurable impact.

Requirements

• 10+ years in Customer Success or post-sales roles within SaaS, ideally with UK&I accounts
• 5+ years direct people leadership managing CSMs, driving team quota and talent development
• Player-coach mindset comfortable directly managing key accounts while leading others
• Proven success exceeding renewal, expansion, and NRR goals via strategic account management
• Expertise in CS methodologies including success planning, adoption, ROI storytelling, executive alignment
• Strong analytical and operational skills using data to optimize workflows and forecast outcomes
• Builder mindset thriving building processes and playbooks with AI-first approach
• Demonstrated technical acumen enabling team on product capabilities, integrations, and data insights