Customer Success Lead - Western Europe

Highlights

• Lead a high-performing Customer Success team across Western Europe.
• Act as player-coach on priority accounts and model best-in-class success.
• Drive adoption, renewals and expansion with scalable, AI-first playbooks.

What they offer

• Annual discretionary learning & development stipend
• Annual discretionary social travel stipend to meet colleagues
• Annual company offsite in a new location
• Monthly co-working stipend if not near a hub

Ideal candidate

Experienced SaaS Customer Success people leader with a builder, player-coach mindset. You love developing talent, driving measurable customer value, and improving processes with an AI-first approach, and care deeply about adoption and long-term partnerships.

Requirements

• 10+ years in Customer Success or post-sales roles in SaaS, ideally with Western Europe accounts
• 5+ years direct people leadership managing CSMs, driving team quota and coaching talent
• Strong player-coach mindset, comfortable directly managing key accounts
• Demonstrated success exceeding renewal, expansion and NRR goals
• Expertise in CS methodologies including success planning, adoption, ROI storytelling
• Strong analytical and operational skills using data to forecast and optimize workflows
• Builder mindset thriving building from scratch with an AI-first mindset
• Demonstrated technical acumen across product capabilities, integrations and data insights
• Proficiency in German or French is required
• Bonus: Hands-on with Salesforce, Gong, Sigma, Pylon and improving data visibility