Customer Success - Strategic - EMEA
ElevenLabs · Europe · Germany · United Kingdom · France
CHECKED 9H AGO
Applied AIremotesenior
At a glance
Highlights
- Manage 20-30 enterprise clients aligning goals with product strategy.
- Lead onboarding and adoption across voice, chat, and creative platforms.
- Own renewals and expansion driving NRR, GRR, and growth targets.
What they offer
- Innovative culture defining the trajectory of AI
- Growth paths with opportunities to drive impact beyond immediate role
- Annual discretionary learning & development stipend
- Annual discretionary social travel stipend to meet colleagues
- Annual company offsite in a new location
- Monthly co-working stipend if not near main hub
Ideal candidate
Strategic, commercially minded CSM who thrives in fast-paced SaaS and loves building deep partnerships with DACH enterprise clients to drive measurable value.
Requirements
- 7-10 years in Customer Success, Account Management, or Strategic Partnerships in fast-paced SaaS
- Proven success delivering value with technical or mission-critical products, ideally AI
- Deep experience with strategic accounts in the DACH market
- Strong commercial acumen with track record exceeding renewal and expansion goals
- Builder mindset focused on scalable systems and operational excellence
- Exceptional communication and relationship management with complex stakeholders
- Analytical and creative problem-solving turning insights into opportunities
- Fluency in English and German essential
Lab profile
About ElevenLabs
AI research and product company building human-like voice models for users and businesses.
What they build
- Human-like AI voice models
- Voice AI platform for businesses
Known for
- Human-like voice synthesis
- Enterprise adoption including Deutsche Telekom and Meta
Key facts
- Launched January 2023
- Raised $781M in funding
- Backed by Andreessen Horowitz, ICONIQ Growth and Sequoia