Customer Support Specialist
ElevenLabs · Remote · Sofia · Poland · Spanish LATAM · Philippines · Canada
Applied AIremotemid-level
At a glance
Highlights
- Resolve support tickets quickly to ensure seamless experience for millions of users.
- Troubleshoot technical issues and craft clear, user-friendly solutions for customers.
- Help maintain help center docs and review voice library for quality and safety.
What they offer
- Annual discretionary professional development stipend
- Annual discretionary social travel stipend to meet colleagues
- Annual company offsite in new location
- Monthly co-working stipend if not near main hubs
Ideal candidate
Analytical, autonomous problem-solver with 2-3 years in SaaS support who thrives in fast-moving remote startups. Passionate about AI audio and making content universally accessible, with high standards and customer empathy.
Requirements
- 2-3 years in technical customer support in SaaS or high-growth tech company
- Experience working in a startup with international teams in remote setting
- Experience troubleshooting technical issues related to APIs or browser errors
- Detail-oriented mindset with focus on delivering high-quality work
- Autonomous and execution-focused mindset
- General interest in AI and technology
- remote policy
- Fully remote
Lab profile
About ElevenLabs
AI research and product company building human-like voice models for users and businesses.
What they build
- Human-like AI voice models
- Voice AI platform for businesses
Known for
- Human-like voice synthesis
- Enterprise adoption including Deutsche Telekom and Meta
Key facts
- Launched January 2023
- Raised $781M in funding
- Backed by Andreessen Horowitz, ICONIQ Growth and Sequoia
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