Technical Customer Support Specialist

Highlights

• Support enterprise customers using AI voice and conversational agents at scale.
• Diagnose complex issues and act as trusted technical partner end-to-end.
• Build clear documentation and surface insights to improve the product.

What they offer

• Annual discretionary stipend for learning and professional development
• Annual discretionary stipend for social travel to meet colleagues
• Annual company offsite bringing the entire team together
• Monthly co-working stipend if not located near a main hub

Ideal candidate

Proactive, analytically sharp problem-solver energized by startups and AI. You love helping enterprise customers, communicating clearly, and working autonomously in a fast-moving global team.

Requirements

• 2-3 years in technical customer support at a SaaS or high-growth tech company with B2B or enterprise experience
• Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets)
• Solid understanding of APIs and comfortable reading and troubleshooting code, especially Python or JavaScript
• Genuine interest in implementing and experimenting with AI solutions
• Experience working autonomously in a fast-moving, international, remote team
• Strong communicator who translates technical complexity into clear, actionable responses