Account Manager, Commercial (North America)

Highlights

• Own renewals and expansion for Commercial accounts driving retention and growth.
• Evangelize generative media platform to unlock new customer workloads.
• Manage full contract lifecycle from outreach through negotiation to signature.

What they offer

• Competitive salary and equity
• Health, dental, and vision insurance (US)
• Learning and growth opportunities
• Regular team events and offsites
• Visa sponsorship and relocation assistance to San Francisco
• Comprehensive benefits package

Ideal candidate

A customer-obsessed account manager with SaaS renewals experience who thrives on building trusted relationships, negotiating win-win deals, and helping customers expand their use of AI infrastructure.

Requirements

• Experience in SaaS renewals, customer success, or account management with quota or retention target
• Background in AI platforms or data infrastructure is a strong plus
• Skilled in negotiation, deal structuring, and contract management including legal and security reviews
• Proven ability to manage customers, identify additional workloads, and handle contract negotiations
• Strong communicator who builds trusted relationships and understands customer business drivers
• Organized multitasker able to manage a large book of renewals efficiently
• Salesforce proficiency required
• Collaborative mindset open to feedback and improving processes and outcomes