Customer Trust Specialist
Fireworks AI · London
Infrastructureremotemid-level
At a glance
Highlights
- Run customer-facing trust program handling security questionnaires end to end.
- Operate trust automation platform built on governed knowledge base.
- Support EMEA customer calls on security, privacy and AI safety.
Ideal candidate
Detail-oriented trust professional with customer-facing security experience who loves turning complex controls into clear answers and thrives collaborating with Sales, Legal and Engineering.
Requirements
- 3-5 years in customer-facing security, trust or GRC roles
- Hands-on experience with security questionnaires across CAIQ, SIG, OneTrust and custom formats
- Familiarity with SOC 2, ISO 27001, GDPR/UK GDPR and NIST frameworks
- Exposure to DPAs and MSAs and connecting contract language to security controls
- Strong written communication with precise, detail-oriented approach
- Working knowledge of cloud and SaaS architectures including encryption and data flows
- Collaborative, low-ego mindset with good judgment on escalation
- Comfortable overlapping with US Eastern hours for US-based team collaboration
Lab profile
About Fireworks AI
Platform for specialized intelligence to build, train, and serve tailored AI models.
What they build
- Platform to build, train, and serve tailored AI models
- Hundreds of open models for production AI
- Text, image, embedding, audio, and multimodal models
Known for
- Founded by team behind PyTorch
- Specialized intelligence tailored to customer data and workflows
- Production-grade AI for text, image, audio, and multimodal workloads
Key facts
- Backed by AMD, NVIDIA, Sequoia Capital, Benchmark Capital, Index Ventures, Lightspeed, TCV, and Atreides
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