Customer Trust Specialist

Highlights

• Own customer-facing trust, turning security posture into answers that earn trust.
• Represent the trust program on prospect calls alongside Sales and Solutions.
• Curate Trust Center and whitepapers as the external-facing security story.

What they offer

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Ideal candidate

Detail-obsessed trust partner who knows security reviews cold and loves turning controls into clear customer answers. Collaborative and low-ego, you thrive with Sales, Legal and Engineering to embed trust in every deal.

Requirements

• Experience with security questionnaires (spreadsheets, OneTrust and similar portals) and frameworks (SOC 2, ISO 27001/27701/42001, HIPAA, GDPR, NIST)
• Comfort reading and discussing contracts (DPAs, MSAs, BAAs) and translating between customer legal language and actual security posture
• Strong written communication; turn control requirements into clear, accurate answers without over-answering
• Comfort with cloud environments (AWS, GCP, or Azure) and SaaS architectures; discuss multi-tenancy, isolation, encryption, and data flows
• Experience with or strong interest in trust-automation and AI-assisted tooling with guardrails
• Precise, detail-oriented mindset; catch almost-right answers and ensure customer representations are true
• Collaborative, low-ego approach working across Legal, Sales, Engineering, and Security and knowing when to escalate