IT Support Engineer
Fireworks AI · New York
Infrastructureremotesenior$110k–$150k
At a glance
Highlights
- Own the end-to-end employee technology experience from day-one readiness.
- Turn repetitive support work into documented, self-service processes.
- Lead white-glove support and onboarding for a globally distributed team.
What they offer
- Equity
Ideal candidate
A hands-on, high-ownership IT generalist who loves white-glove service and building order from chaos. You thrive mentoring others and improving employee experience through documentation and automation.
Requirements
- 5+ years in IT support, end user services, or systems administration
- Strong hands-on troubleshooting across Windows and macOS
- Self-starter who builds structure where none exists
- Excellent written and verbal communication with white-glove service
- Able to lift and move IT equipment up to 40 lbs
Lab profile
About Fireworks AI
Platform for specialized intelligence to build, train, and serve tailored AI models.
What they build
- Platform to build, train, and serve tailored AI models
- Hundreds of open models for production AI
- Text, image, embedding, audio, and multimodal models
Known for
- Founded by team behind PyTorch
- Specialized intelligence tailored to customer data and workflows
- Production-grade AI for text, image, audio, and multimodal workloads
Key facts
- Backed by AMD, NVIDIA, Sequoia Capital, Benchmark Capital, Index Ventures, Lightspeed, TCV, and Atreides
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