IT Support Engineer
Fireworks AI · London
Infrastructureremotesenior
At a glance
Highlights
- Own the end-to-end employee technology experience from day-one readiness onward.
- Support production AI with hundreds of state-of-the-art open models at scale.
- Drive proactive fleet remediation and turn repetitive support into self-service.
Ideal candidate
High-ownership IT support veteran who thrives on white-glove service and building structure from chaos. You love mentoring others, automating repetitive work, and delivering seamless day-one experiences.
Requirements
- 5+ years of progressive experience in IT support, end user services, or systems administration
- Strong hands-on expertise troubleshooting both Windows and macOS
- Excellent written and verbal communication with white-glove customer service approach
- Ability to lift and move IT equipment up to 40 lbs
Lab profile
About Fireworks AI
Platform for specialized intelligence to build, train, and serve tailored AI models.
What they build
- Platform to build, train, and serve tailored AI models
- Hundreds of open models for production AI
- Text, image, embedding, audio, and multimodal models
Known for
- Founded by team behind PyTorch
- Specialized intelligence tailored to customer data and workflows
- Production-grade AI for text, image, audio, and multimodal workloads
Key facts
- Backed by AMD, NVIDIA, Sequoia Capital, Benchmark Capital, Index Ventures, Lightspeed, TCV, and Atreides
Posted · Last seen