Lead - IT Service Management
Infrastructureonsitelead
At a glance
Highlights
- Turn ITSM roadmap into working processes and digital workflows.
- Lead major incident coordination and drive prevention via problem reviews.
- Build AI systems for practical deployment at scale across industries.
What they offer
- Competitive remuneration package
- Healthcare
- Education support
- Leave benefits
- Learning, development and growth opportunities
Ideal candidate
Hands-on ITSM practice leader who turns roadmaps into adopted, measurable improvements. Performance-driven, collaborative and biased for action, eager to improve services in a fast-moving AI environment.
Requirements
- Implement processes into an ITSM platform such as ServiceNow, Jira Service Management or ManageEngine, including workflows, testing and reporting
- Ability to analyse service data, challenge data quality and turn findings into clear priorities and accountable actions
- Confident facilitation, stakeholder communication and coaching skills; able to lead delivery through influence and follow through on commitments
Lab profile
About G42
Global AI group from Abu Dhabi building data centers, AI cloud, and applied AI products.
What they build
- AI data centers
- Hyperscale AI cloud infrastructure
- Applied AI products via Inception
Known for
- Vertically integrated AI stack
- Applied AI research to deployment
- Full-stack and solutions engineering
- Enterprise cybersecurity expertise
Key facts
- Founded in 2018
- Headquartered in Abu Dhabi, UAE
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