Designated Technical Support Engineer - Central/East
Glean · Remote - US · Nashville, TN · New York, NY
Applied AIremote
At a glance
Highlights
- Own proactive and reactive support for designated enterprise customers.
- Help scale Work AI search, assistant and agents used daily worldwide.
- Drive improvement with customer runbooks and health remediation plans.
What they offer
- 401(k) plan to support long-term goals
- Home office improvement stipend
- Annual education and wellness stipends
- Regular events with daily healthy lunches
Ideal candidate
Customer-obsessed support engineer who thrives as a trusted advisor, blending proactive problem-solving with clear communication to help enterprise users succeed.
- remote policy
- fully remote
- hiring process
- Complete a brief AI-focused exercise or discussion as part of the interview process.
Lab profile
About Glean
Work AI platform for enterprise search, assistant, and agents across company knowledge.
What they build
- Enterprise Search
- AI Assistant
- AI Agents
Known for
- 100+ enterprise SaaS connectors
- Flexible LLM choice
- Secure, open platform with robust APIs
- Secure, governed enterprise AI platform
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