Designated Technical Support Engineer - Central/East

Highlights

• Own proactive and reactive support for designated enterprise Glean customers.
• Guide customers configuring new content sources to unlock additional user value.
• Create customer runbooks and drive continuous improvement in support delivery.

What they offer

• 401k plan
• Home office improvement stipend
• Annual education and wellness stipends
• Regular company events
• Healthy lunches daily

Ideal candidate

Customer-obsessed problem-solver who thrives as a trusted technical advisor. You enjoy building relationships, proactively improving support experiences, and helping enterprises get real value from AI.