Designated Technical Support Engineer - Central/East
Glean · New York, NY · Nashville (Office)
CHECKED 21H AGO
Applied AIonsite
At a glance
Highlights
- Own proactive and reactive support as trusted technical resource for customers.
- Build a personalized knowledge assistant making company information accessible.
- Configure content sources and educate customers to unlock more product value.
What they offer
- 401(k) plan
- Home office improvement stipend
- Annual education and wellness stipends
- Regular company events
- Daily healthy lunches
Ideal candidate
Customer-obsessed support engineer who thrives on ownership and proactive problem-solving. You enjoy partnering closely with customers and translating technical issues into trusted, high-quality experiences.
- remote policy
- fully remote
- hiring process
- Includes a brief AI-focused exercise or discussion during interviews
Lab profile
About Glean
Work AI platform for enterprise search, assistant, and agents across company knowledge.
What they build
- Enterprise Search
- AI Assistant
- AI Agents
Known for
- 100+ enterprise SaaS connectors
- Flexible LLM choice
- Secure, open platform with robust APIs
- Secure, governed enterprise AI platform