Designated Technical Support Engineer, Ops
Glean · Mountain View, CA · Mountain View, CA (HQ)
Applied AIonsite
At a glance
Highlights
- Own AI-powered support tools including agents, copilots and triage bots.
- Build dashboards and insights to guide Support and CX leadership decisions.
- Lead projects that improve support productivity and customer experience.
What they offer
- 401k plan
- Home office improvement stipend
- Annual education and wellness stipends
- Healthy lunches daily
Ideal candidate
Highly analytical operator who loves using data and AI to improve support effectiveness. You thrive on experimentation, operational excellence, and turning insights into better customer experiences.
- hiring process
- Includes a brief AI-focused exercise or discussion as part of the interview process.
Lab profile
About Glean
Work AI platform for enterprise search, assistant, and agents across company knowledge.
What they build
- Enterprise Search
- AI Assistant
- AI Agents
Known for
- 100+ enterprise SaaS connectors
- Flexible LLM choice
- Secure, open platform with robust APIs
- Secure, governed enterprise AI platform
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