Designated Technical Support Engineer - West
Glean · Remote - US · Mountain View, CA
Applied AIremote
At a glance
Highlights
- Own proactive and reactive support for your designated enterprise customers.
- Help scale Glean’s Work AI platform across Search, Assistant and agents.
- Create customer runbooks and lead remediation for health and system issues.
What they offer
- 401k plan for long-term goals
- Home office improvement stipend
- Annual education and wellness stipends
- Regular company events
- Healthy lunches daily
Ideal candidate
A customer-obsessed support engineer who thrives on ownership and trust. You enjoy troubleshooting complex systems, guiding users, and improving support experiences through collaboration.
- remote policy
- Remote
- hiring process
- Brief AI-focused exercise or discussion as part of the interview process
Lab profile
About Glean
Work AI platform for enterprise search, assistant, and agents across company knowledge.
What they build
- Enterprise Search
- AI Assistant
- AI Agents
Known for
- 100+ enterprise SaaS connectors
- Flexible LLM choice
- Secure, open platform with robust APIs
- Secure, governed enterprise AI platform
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