Designated Technical Support Engineer - West
Glean · Mountain View, CA · Mountain View, CA (HQ) · US (Remote)
CHECKED 22H AGO
Applied AIremote
At a glance
Highlights
- Own proactive and reactive support for designated enterprise customers.
- Guide customers to configure new sources and unlock product value.
- Troubleshoot customer-impacting alerts and drive remediation plans.
What they offer
- 401k plan
- Home office improvement stipend
- Annual education and wellness stipends
- Regular company events
- Healthy lunches daily
Ideal candidate
Customer-obsessed technical problem-solver who thrives on ownership and building trusted relationships. You enjoy troubleshooting complex issues and helping enterprises get more from AI-powered knowledge.
- hiring process
- Interview includes a brief AI-focused exercise or discussion on using AI for impact.
Lab profile
About Glean
Work AI platform for enterprise search, assistant, and agents across company knowledge.
What they build
- Enterprise Search
- AI Assistant
- AI Agents
Known for
- 100+ enterprise SaaS connectors
- Flexible LLM choice
- Secure, open platform with robust APIs
- Secure, governed enterprise AI platform