Analyst, Customer Trust

Highlights

• Shape the customer trust narrative and manage Harvey's Trust Center.
• Leverage Harvey's AI tools to automate security responses and workflows.
• Partner with GTM and customers to unblock deals with secure solutions.

Ideal candidate

Customer-obsessed security generalist who thrives in ambiguity, stays calm under pressure, and loves translating complex compliance topics into clear answers that build trust and unblock customers.

Requirements

• 3+ years of experience in Information Security, Customer Trust, Technical Program Management, or Security Consulting
• Comfortable navigating complex compliance frameworks and communicating controls to customers
• Exceptional customer service skills with ability to explain technical and regulatory topics
• 1-2+ years of experience leveraging AI models or automation to drive program efficiencies
• Strong analytical skills with focus on metrics, dashboards and reporting to leadership
• Comfort with ambiguity with patience and ability to remain calm and decisive under pressure