Analyst, Customer Trust

Highlights

• Act as technical point of contact unblocking deals with trusted security answers.
• Leverage Harvey's own AI tools to automate and scale trust questionnaire responses.
• Manage Trust Center and build security knowledge base for GTM teams.

What they offer

• Equity
• Bonus

Ideal candidate

Customer-obsessed security generalist with 3+ years in trust or compliance who stays calm under pressure, translates complex controls for customers, and loves using AI to automate workflows and win deals.

Requirements

• 3+ years in Information Security, Customer Trust, Technical Program Management, or Security Consulting
• Comfortable navigating complex compliance frameworks and communicating controls to customers
• Exceptional client service skills translating technical and regulatory topics for non-technical stakeholders
• 1-2+ years leveraging AI models or automation to drive program efficiencies
• Strong analytical skills with experience creating dashboards and reporting KPIs to leadership
• Comfort with ambiguity, patience, and calm decisiveness under pressure