Community Lead, Customer Engagement

Highlights

• Design and scale community programs that turn customers into advocates.
• Launch power user cohorts, councils and recognition moments for engagement.
• Serve as ambassador connecting customers shaping the future of legal AI.

What they offer

• Offers Equity

Ideal candidate

A relationship-driven community builder who thrives at the intersection of strategy and hands-on execution. You love creating belonging, operate with ownership and warmth, and get energized spending time with customers.

Requirements

• Strong multidisciplinary customer marketing instincts across engagement and advocacy
• Excellent program management skills managing multiple complex workstreams
• Strong customer presence comfortable engaging senior customers and executives
• High ownership, strong judgment, and bias toward action in ambiguous environments
• Excellent written and verbal communication skills keeping stakeholders aligned
• Strong attention to detail and high bar for customer experience
• Comfortable balancing strategic program design with hands-on execution