Customer Success Leader, Majors

Highlights

• Lead CSM team supporting strategic law firm accounts globally.
• Turn firm priorities into sustained AI adoption and measurable improvements.
• Partner with Product and Sales to shape support for strategic accounts.

What they offer

• equity

Ideal candidate

An experienced customer success manager who loves coaching teams and building trusted partnerships with law firm leaders. You thrive turning complex firm needs into lasting AI adoption and measurable impact.

Requirements

• 10+ years in customer success, account management, consulting or professional services with 4+ years managing enterprise CSMs
• Track record of retention and expansion across complex enterprise accounts with Sales partnership
• Experience coaching teams with clear expectations and performance management
• Ability to earn trust with senior stakeholders and lead difficult conversations
• Strong analytical judgment interpreting adoption data and account risk
• Experience driving technology adoption and change management with AI understanding
• Experience serving law firms and navigating partnership structures preferred