Customer Success Leader, Majors

Highlights

• Lead and coach a CSM team supporting strategic law firm accounts globally.
• Turn firm priorities into sustained adoption and measurable legal work gains.
• Engage firm Partners and innovation leaders to align priorities and growth.

What they offer

• Equity

Ideal candidate

Seasoned enterprise CS leader who loves coaching teams and earning trust with senior law firm stakeholders. You thrive turning complex priorities into adoption, measurable value, and lasting partnerships.

Requirements

• 10+ years in customer success, account management, consulting or professional services with 4+ years managing CSMs for large enterprises
• Track record of retention and expansion across complex enterprise accounts with Sales partnership
• Experience coaching teams and managing performance with clear expectations
• Ability to build trust with senior stakeholders and influence cross-functionally
• Strong analytical judgment using adoption data to assess risk and guide commercial decisions
• Experience driving technology adoption and change management with understanding of AI
• Experience serving law firms and navigating partnership and practice-group dynamics preferred